Refunds & Returns Policy
Last Updated: May 2026
At GLP Canada, customer satisfaction is important to us. Please review our Refunds & Returns Policy carefully before placing an order.
1. Order Cancellations
Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, cancellations are no longer possible.
2. Returns
Due to the nature of our products, we generally do not accept returns on opened or used items.
- Product arrived damaged
- Incorrect item received
- Product remains unopened and unused
3. Refund Eligibility
Refunds may be issued for approved cancellations, damaged products, incorrect items, or unfulfilled orders.
4. Refund Processing
Approved refunds are processed back to the original payment method. Processing times may vary depending on the payment provider.
5. Damaged or Missing Orders
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with your order number and supporting photos.
6. Contact Support
For all refund or return inquiries, please contact our customer support team through the website contact page.